FAQ's
Products and Stock
Are all your products listed on the website in stock?
Yes we make sure our product availability is updated daily. On a rare occasion where a product has been mismatched then we will contact you to advise further availability and confirm how you wish to proceed.
Can you send me actual images of the bat I am interested in?
Of course we can – if there is a particular bat you would like specific images/details for, then please do get in touch via email and we will be happy to assist
If an item is not listed – would it be possible to order it in?
If we don’t have a specific item you are interested in depending on availability of stock from the manufacturer then yes we can order the item in for you.
How many cricket bats do you stock?
We have over 1000 cricket bats in store – we love them!
Do Uzi Sports price match?
Unfortunately we don’t price match because we believe our handpicking skills and expert knowledge as a cricket specialist store is second to none.
Do you handselect all of your cricket bats?
Believe it or not – yes we do! We travel all over the UK to hand select the best cricket bats from all the major manufacturers and as a result, our customers get the best performing bats for a fair price.
Delivery
What Delivery options are available?
We offer next working day delivery on all our products to UK Mainland excluding (Highlands & Offshore, Channel Island).
How long does delivery take?
Once the order is dispatched – it can take up to 2 working days
How can I track my delivery?
When your order is dispatched you are sent an email to confirm that its on its way to you. Included in the email is the tracking number provided by DHL. If you click on the link https://www.dhl.co.uk/en/express/tracking.html and enter your referenc number then the full status of your order will be shown.
Do you deliver worldwide?
Yes we do – please get in touch via email if delivery is outside of the UK as delivery charge will be calculated by weight and dimensions of product.
I have received the wrong item – what should I do?
In the unlikely event we send you the wrong product, we will refund the cost of return postage back to the card holder. Please send the product(s) back to us and once we receive the goods, we will dispatch the correct product and issue the postage refund.
Return
How do I return a product if I am not happy with it?
If you find that the product is unsuitable please return it in its original condition unused with all the packaging and tags intact within 28 days of the receipt for either an exchange or refund. Please note – we don’t offer a free returns service so the postage will be paid by the consumer. Also cost of delivery will not be refunded.
Plz note if an item was sent with free delivery, the delivery cost will be taken out from the total where it was wrongly ordered or wrong size was ordered by customer.Please return order to:
Uzi Sports
Unit 109 Basepoint Business Centre
Rivermead Drive
SWINDON
SN5 7EX
We suggest you use a recorded method of carriage to return the goods to us as we cannot be held responsible for items lost or delayed in transit on the way back to us.
What happens if there is a fault with the product?
Firstly, we apologize if we send a faulty product as we do check each order we send out to customers. Please contact our customer service as soon as possible so we can resolve the matter. We will endeavour to make the proccess of replacemant as convinient as possible.
Payment
What payment methods are accepted?
Visa Debit/Credit/Electron
Mastercard
Paypal
Are my details retained for future orders?
We do keep your name/address and records of previous orders. If you have ordered previously via the website, you should have an account with us which you can place an order more quickly. These records are strictly private and confidential.
I have received an email saying the name and billing address details do not match the payment card
When we request Pre – Authorisation on your card, our bank will check your card issuer that the name/address entered matches the one they have on file. We cannot accept payment without these two matching.